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Delivery

Easter Opening Hours

Please note that our office will be closed on Friday 29th March and Monday 1st April. Any orders placed for next day delivery on Thursday will not arrive until Tuesday, and please allow slightly longer for delivery on orders placed before and during the Bank Holiday weekend.

 

Please note: Because Sinnovator creations are handmade to order, they take between 3-7 days to be dispatched. As such, please allow slightly longer than the specified 3-5 days for delivery.


Shipping Services

Region Shipping Service Time Cost
UK Royal Mail 48 3 - 5 working days £3.99
UK Royal Mail 24 95% arrive next day £5.99
US & Canada DHL Express International 3 - 5 working days £19.99
US & Canada Royal Mail International 7 - 14 working days £9.99
Europe* DHL Standard 5 - 10 working days £19.99
Europe* DHL Express 3 - 5 working days £29.99
Australia Royal Mail International 7 - 14 working days £19.99
Australia DHL Express 7-14 working days £29.99

 

Europe*: Please note that shipments to Europe will where applicable include any relevant import duties, so the price you see is the price you pay.


Discreet Packaging

Our fantasies may be a reality behind closed doors but, sadly, the world outside may not share our ethos. So, although you’ll find no judgement here, we’re aware there are still many taboos that exist within society and, understandably, you may not want everyone to know your business. As such, discreet delivery is of paramount importance.

In most cases, Sinnovator items will come boxed for privacy and protection purposes. However, in circumstances where this is not plausible, we will package items in high strength, weather resistant, burst and puncture proof bags. A plain white label displays delivery address and postage, with absolutely no mention of where the parcel originated.

Here's what your parcel will look like:

Payment privacy

When it comes to privacy, we are extremely meticulous. So, in addition to discreet delivery, we promise payment privacy. Detailed on your receipt and bank statement will be just our limited company name, NES Mail Order.

Same Day Dispatch

Time waits for no one, which is why we endeavour to send out orders received before 3:45pm Monday – Friday the very same day for all delivery options. However, orders placed after 3:45pm on a Friday or at the weekend will be despatched on Monday.

 

Bank Holidays

Orders placed on bank holidays, or after 3.45pm the day before, will not be collected until the following working day, so please allow slightly longer for delivery.